HOW MUCH IS SHIPPING?
Domestic orders are calculated depending on your location and which of our shipping services you select.
International shipments are calculated depending on your location and which of our shipping services you select.
Rush orders are available for an addition fee, please email email@example.com to inquire about a rush order.
WHEN WILL MY ORDER ARRIVE?
Domestic orders are generally delivered within 3-10 business days.
Please allow 1-2 business days for our sales team to process your order. Rush orders will be processed within 24 hours.
Orders placed on a Friday after 4pm PST and over the weekend will not be processed until the following Monday.
Our hours of operation are Monday - Friday, we are closed on Saturday & Sunday. We are closed on all major holidays hence orders will not be sent out during these days.
WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched with all of your tracking information. If you do not receive an email, please notify us at firstname.lastname@example.org.
SAÏNT MOJAVÏ is not responsible for lost or stolen packages that are confirmed delivered by tracking. The customer is responsible for any loss or damages of these items.
Please allow up to 24 hours for your tracking number to notify you with any updates.
WHICH COURIER DO YOU USE?
We use USPS as a default for all domestic shipments. All our shoppers are able to chose from our selected couriers.
All Sales Final
Exchange Only Within 14 Days Delivery. Our policy lasts 14 days. If 14 days have gone by since your purchase is delivered, unfortunately we can’t offer you an exchange.
To be eligible for a exchange, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back without issuing a return request, your return will not be approved.
There are certain situations where no exchanges are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
Additional Non-Exchangable Items:
Gift cards, Custom Orders, Sale Items/Promo Discounts and Gift with Purchase
Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your account within a certain amount of days. We only replace items within a 14 day window from the delivery date. If you need to exchange it for the same item different size, if an item is defective or damaged, send us an email at email@example.com.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items, promo codes, gift cards and gift with purchase cannot be returned/exchanged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and she/he will find out about your return.
To return your product, please contact our team at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*NO RETURNS OR EXCHANGES OF SALE ITEMS OR ITEMS PURCHASED WITH PROMOTIONAL SALE CODES*