退款政策

 

All Sales Final - Exchange Only within 14 days

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a exchange, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging.

Additional non-exchangable items:
Gift cards
Sale Items
Gift with Purchase

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back without company approval. 

There are certain situations where no exchanges are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your account within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be returned/exchanged.

Exchanges (if applicable)
We only replace items within a 14 day window from the original purchase date. If you need to exchange it for the same item different size, if an item is defective or damaged, send us an email at info@saintmojavi.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and he will find out about your return.

Shipping
To return your product please email info@saintmojavi.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.