SHIPPING & RETURNS
HOW MUCH IS SHIPPING?
Domestic orders are calculated depending on your location and which of our shipping services you select.
International shipments are calculated depending on your location and which of our shipping services you select.
Free shipping for all US orders over $200.00.
All shipment cost calculated at checkout include a packaging fee and handling fee.
WHAT DOES MADE-TO-ORDER MEAN?
Made to order means less waste, creating a more sustainable fashion industry and lowing our carbon footprint.
Made to order means the pieces are made once the order is placed. In today’s environment more than 11 million tons of fabric waste ends up in our US landfills a year, and by made to order we can reduce 100 percent of our waste!
Made to order means that dress you just ordered was made especially for you! Now that’s a special feeling!
All made to order pieces take 7-10 business days to be made and shipped out to you.
WHEN WILL MY ORDER ARRIVE?
Domestic orders are generally delivered within 3-7 business days.
International orders could take longer than 3-7 business days depending on the countries customs and borders process.
Please allow 1-2 business days for our sales team to process your order. Rush orders will be processed within 24 hours.
Orders placed on a Friday after 4pm PST and over the weekend will not be processed until the following Monday.
Our hours of operation are Monday - Friday, we are closed on Saturday & Sunday. We are closed on all major holidays hence orders will not be sent out during these days.
WILL I GET A TRACKING NUMBER?
A confirmation email will be sent once your order has been processed with your tracking and shipping information.
SAÏNT MOJAVÏ is not responsible for lost or stolen packages that are confirmed delivered by the shipping company and tracking confirmation. The customer is responsible for any loss or damages of these items.
Please allow up to 24 hours for your tracking number to notify you with any updates.
By creating a customer account you can sign-up for mobile text messages and email notifications that'll update your package's location and delivery.
WHICH COURIER DO YOU USE?
We use USPS as a default for all domestic shipments.
International clients have the option to choose from a selection of international couriers we work with.
All Sale Items are ALL SALES FINAL
Regular Full Priced Items are Deemed Returnable within 7 days of delivery. After the 7 day period has expired the item is deemed Exchange Only or Store Credit within 14 days of delivery. After the 14 day period has expired the item is deemed All Sales Final.
STORE CREDIT is available for all exchanged items.
Our policy lasts 14 days. If 14 days have gone by since your purchase is delivered, unfortunately we can’t offer you an exchange.
To be eligible for a exchange, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back without issuing a return request, your return will NOT be approved.
There are certain situations where no exchanges are granted (if applicable). Any item not in its original condition, is damaged or missing parts. Any item that is returned more than 14 days after delivery.
Additional Non-Exchangeable Items:
Gift cards, Custom Orders, Sale Items/Promo Discounts and Gift with Purchase
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your online customer account within 5-7 business days. We only replace items within a 14 day window from the delivery date.
All Sale Items are ALL SALES FINAL
Unfortunately sale items, promo codes, gift cards and gift with purchase are NOT eligible for a return/exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit online for the value of your return. Once the returned item is received, the online credit confirmation will be emailed to you.
To return your product, please contact our team at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
*NO RETURNS OR EXCHANGES OF SALE ITEMS OR ITEMS PURCHASED WITH PROMOTIONAL SALE CODES*